Privacy Policy

Please read this Privacy Policy before using the application or submitting any personal information. By using CapUp, it shall be deemed that the User are expressly consenting to be bound by the terms and conditions described in this Privacy Policy.

1. Links to other websites

The procedures and practices set forth in this Privacy Policy describe the use and disclosure of User Information collected through CapUp Products. These CapUp Products may contain links to other websites. Any personal information about the User collected which such User visits such websites is not governed by this Privacy Policy. The User is encouraged to exercise caution and review the privacy policies applicable to such websites before accessing them. The User acknowledges that CapUp shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the CapUp Products.

2. Competency to contract

By agreeing to these Privacy Policy, a User (which such User is a natural Person) represents that the User is at least the age of majority i.e. 18 years, and is competent to contract. Additionally, where the User is registering on behalf of, and is the authorized representative of, a company, partnership or any other legal entity, such User has been duly authorized by such entity and is permitted under Applicable Laws to accept these Terms of Service. In case the User is a natural Person who is not of the age of majority or is not competent to contract, the User may not use the CapUp Products or provide any information to CapUp.

3. Collection of information

Towards the provision of the Services and in cases where a User visits or uses the CapUp Products, CapUp shall collect the following information from a User (“User Information”):

3.1. Information given by the User: The User may be required to give us information (including sensitive personal information) about the User when creating or using an account on a CapUp Product, or when corresponding with CapUp by phone, e-mail or otherwise. The information you give us may include without limitation your name, photograph, postal address, e-mail address and phone number, details of any identification or address proof, financial information, location details or other information required by CapUp to provide the Services and protect against any illegal activities. We may also require additional information about a User in compliance of or as required under Applicable Laws;

3.2. Information collected about a User: With regard to a User’s use of any CapUp Product, CapUp may automatically collect and analyse technical information such as the IP address, login information, browser details, time zone setting, operating system and other similar information; or information about a User’s visit such as URL information, material or information viewed or searched by the User; page response times, download errors, length of visits to certain pages, page interaction information, methods used to browse away from the page, metadata such as location, date etc., and details of email address or phone number used to contact customer service; and

3.3. Information we receive from other sources: CapUp may receive information about a User its other products and services used by the User or from third parties such as advertising networks, analytics providers, search information providers. CapUp may also collect non-personally identifiable information of Users.

4. Usage of User Information

User Information is used by CapUp and its partners and service providers towards various business purposes which, amongst others, includes:

   – to facilitate the User’s requests and the Services;

   – to undertake research and analytics for offering or improving Services, CapUp Products, their security and service quality;

   – to share with a User, updates on changes to CapUp’s services and their terms and conditions and provide details of similar products and services;

   – to aid strategic development, data collection and business analytics for CapUp;

   – to take up or investigate any complaints/claims/disputes;

   – to respond to your queries or feedback submitted by the User;

   – for conducting audits and for record keeping purposes;

   – for complying with Applicable Laws including the directions of any Governmental Authorities;

   – for selective offers and promotions; and

   – for providing a personalized experience and to enhance a User’s experience in relation to the application or the website.

   – for contacting you through WhatsApp, SMS, Email, or other means, on the contact number and email ID (made available by you on our Website/App), and offer you information and services for the product you have opted for. You authorize us to contact, call, SMS or email you for the mentioned purpose, irrespective of whether you register with the NDNC registry. CapUp may from time to time send by e-mail or otherwise, information relating to products and services offered by its partners and affiliates, general information related to financial and other services, and products.

5. Storage of User Information

User Information in the possession and control of CapUp is stored in accordance with Applicable Laws. By using any of the CapUp Products or Services, the User agrees and consents to the collection, storage and use of the User Information collected in the manner described in and in accordance with this Privacy Policy.

6. Dissemination of User Information

The User acknowledges the User Information and other data may be exported outside of India, processed and stored in a foreign country or countries where it may be accessed by other entities. User Information may also be transferred in accordance with Applicable Laws to Governmental Authorities, to affiliates of CapUp and any potential buyers of the shares or assets of CapUp. CapUp may also distribute User Information (not being in the nature of sensitive personal information) with other third parties, analytics providers and other third parties for provision of services to CapUp and/or the Users by such third parties.

7. Service Providers

CapUp may employ third-party companies and individuals due to the following reasons:

   – To facilitate our Service;

   – To provide the Service on our behalf;

   – To perform Service-related services; or

   – To assist us in analyzing how our Service is used

   – We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

8. Information security

CapUp takes various steps and measures to protect the User Information provided by a User from misuse, loss, unauthorised access, modification or disclosure. Do note that while CapUp makes best possible efforts to securely store the User Information and data provided by a User, CapUp does not guarantee that there will be no unintended disclosures of the User Information and data provided by a User on account of a data breach, unauthorized access, security failure etc. CapUp cannot guarantee, give no warranties, and shall not be liable for breach of the security of User Information through the CapUp Products due to malicious attacks, errors, commission or omissions not willfully initiated by CapUp and any transmission is at the risk of the User.

9. Retention of User Information

CapUp may, at its discretion, retain any User Information for as long as a User is active on the CapUp Products, as required under agreements with CapUp or as required under Applicable Laws. CapUp shall not be responsible for any destruction of any User Information after the closure or termination of a User’s account with CapUp.

10. Cookie policy

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

11. Contact details

In case a User has any queries or any discrepancies / grievances with respect to the Privacy Policy, do not hesitate to contact us.

12. Updates to the Privacy Policy

CapUp may update its Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. CapUp will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

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