We're here to help resolve your concerns
Customers can visit our office and handover a complaint letter to the Manager or any other office personnel. The customer is advised to take an acknowledgment of receipt with date from the personnel he/she is handing over the complaint letter.
Suggestion/Complaint box is put up at Capup Financial Services Private Limited office. Customer may drop their suggestions and/or complaints in this box. This box is opened on periodic intervals by the Management and necessary action is taken.
Customers can send their complaints/grievances to:
support@capupnow.com
nodal@capupnow.com
Capup Financial Services Private Limited
3rd Floor, 4th Cross Road,
Behind Shivaji Talkies,
Bangalore 560002
Customers can reach out to us through any of the above channels. We will acknowledge the complaint and provide a response within 14 business days and due efforts will be taken to resolve the complaint well before that.
If the customer is not satisfied with the resolution received or if the customer does not hear from us in 45 days, then he/she may escalate his grievance to the regulator at the below address:
The Officer In-charge
Reserve Bank of India,
Department of Non-Banking Supervision,
Regional Office,
Martha's Heart centre,
10/3/8, Nrupathunga Road Opp Street,
Bangalore – 560 001