1. In person: Customers can visit our office and handover a complaint letter to the Manager or any other office personnel. The customer is advised to take an acknowledgment of receipt with date from the personnel he/she is handing over the complaint letter.

Suggestion/Complaint Box: Suggestion/Complaint box is put up at Pupil Finance Pvt Ltd’s office. Customer may drop their suggestions and/or complaints in this box. This box is opened on periodic intervals by the Management and forwarded to the Customer Service team for action/resolution.

2. Letter: Customers can write to us at
The Head – Operations,

Pupil Finance Private Limited,
Comm Address: 3rd Floor, 4th Cross Road,
Behind Shivaji Talkies, Bangalore 560002 

3. Email: Customers can also email their complaint to us at support@capupnow.com. Pupil Finance Private Limited would acknowledge receipt of complaint within 3 business days and would ensure that a response is provided within 14 business days from the date of lodging of complaint. Delays in closure of complaint beyond 14 business days on account would be communicated to the applicant/borrower.

Escalation Matrix

If the customer is not satisfied with the resolution received from above channels, or if the customer does not hear from us in 14 days, the customer can write to the location wise Nodal Officers as mentioned below.

Name of Nodal Officer                     Contact Info

Mr. Shiva Kumar M.C                       nodal@capupnow.com (+91 9880568399)

Customers are required to quote the complaint reference number provided to them in their earlier interaction, along with their loan account number to help us understand and address their concerns.

OR Customers can also contact the office between 10:00 AM & 06:00 PM, Monday to Friday on phone number: +91 9740424273. An assurance is given to the customer that he/she would receive a response within 14 business days and due efforts will be taken to resolve the complaint well before that.

Secondary Level:

If the customer is not satisfied with the resolution received or if the customer does not hear from us in 45 days, then he/she may escalate his grievance to the regulator at the below address:

The Officer In-charge,
Reserve Bank of India,
Department of Non-Banking Supervision, 

Regional Office, 

Martha’s Heart centre,
10/3/8, Nrupathunga Road Opp Street,
Bangalore – 560 001