Fair Practice Policy

1. BACKGROUND:

Capup Financial Services Private Limited (formerly known as Pupil Finance Private Limited (hereafter referred to as "Capup"/ 'the Company') is a private limited company incorporated under the provisions of the Companies Act, 1956 and is a Reserve Bank of India registered Non-Deposit Accepting (ND) Type II NBFC.

The Reserve Bank of India (RBI) has issued guidelines on Fair Practices Code for Non Banking Financial Companies (NBFCs) thereby setting standards for fair business and corporate practices while dealing with their customers.

In terms of the RBI Directions and considering the nature of the business, it is proposed to adopt the following Fair Practice Code (Code) for the Company's lending activities applicable for all lending products.

2. OBJECTIVE OF THE CODE:

The Key objective of the Code-

• To ensure Fair Practices while dealing with the customers and promote good, fair and trustworthy practices by setting up minimum standards;
• To ensure greater transparency enabling customers in having a better understanding of the product and taking informed decisions;
• To ensure that clients are advised of the terms and conditions of products/ services provided in a comprehensive manner for their consideration prior to commitment of a transaction;
• To monitor and administer client accounts in a fair and transparent manner consistent with the terms and conditions of the facility provided;
• Recovery and enforcement, where necessary, is conducted following due process of law.
• To ensure compliance of applicable regulations prescribed by RBI relating to fair practices.

3. APPLICABILITY:

This Code is applicable to all lending products offered by the Company and shall be binding on all employees and agents of the Company.

4. REVIEW AND AMENDMENTS:

The Company may review and amend this Code from time to time as may be necessary to comply with regulatory requirements or to improve customer service.

5. POLICY AND PROCEDURES:

The Company shall periodically review this Policy and update it as necessary to ensure compliance with applicable laws and regulations.